Shipping policy

We provide free shipping with full tracking to more than 20 countries worldwide. Please read our full shipping terms below for order processing and delivery details.

General Delivery Timeline

Total delivery time = Order processing time + Shipping time

Order Processing Time

All orders are processed within 1–4 working days (excluding weekends, public holidays). You will receive an order confirmation email right after checkout. Once dispatched, a shipment email with full tracking details will be sent to the email address you provided at checkout.

Estimated Shipping Time

Shipping time depends on your country/region. Estimated shipping time (working days, excludes public holidays & weekends) will be shown at checkout based on your full delivery address.
  • United States: 6–12 working days
  • Canada: 7–9 working days
  • Australia: 7–12 working days
  • New Zealand: 6–10 working days
  • Singapore: 6–7 working days
  • United Arab Emirates: 6–10 working days
  • Europe: 6–10 working days (including EU and non-EU countries)

    Shipping Restrictions & Notes

    • We ship via standard air freight by default, with all orders dispatched directly from our China warehouse.
    • We cannot deliver to P.O. boxes, military addresses, or some remote areas. If your shipping address is not serviceable, we will contact you by email and issue a refund.
    • Delivery may be delayed due to holidays, peak seasons, severe weather, natural disasters, strict customs clearance procedures, or other force majeure events. Please take these potential delays into account when placing your order, as we cannot guarantee specific delivery dates during such periods.

    Customs, Duties & Taxes (DDP Service)

    All shipments use DDP (Delivered Duty Paid) handled by our authorized third-party logistics partner（Yun Express/Yanwen Express）. Import duties, VAT, clearance fees and customs taxes are fully covered by us. You will not face any additional costs upon delivery.

    Order Tracking

    Once your order has been shipped, you will receive a shipping confirmation email containing the tracking number and the official carrier tracking link, where you can track your package in real time. Due to logistical arrangements, items under one order may be split into multiple parcels with separate tracking numbers.

    Order Modification

    After an order has been submitted, order details (such as shipping address, product quantity, etc.) cannot be modified. Please double-check all information before completing your purchase. If you realize an error immediately after ordering, contact us within 1 hour and we will do our best to assist.

    Lost, Stolen or Damaged Packages

    • Lost in transit before marked delivered: We offer two solutions: free reshipment of identical items or a full monetary refund at your choice.
    • Damaged goods upon receipt: You must submit clear unboxing photos/videos within 48 hours of delivery confirmation. After verification, we arrange a replacement or refund promptly.
    • Tracking shows delivered but parcel missing (theft/porch loss): We do not take full liability for packages safely dropped off per carrier records. We recommend contacting the carrier to open an investigation.

    Returns and Exchanges

    For details on returns and exchanges, please refer to our refund policy.

    Support Contact

    For all shipping inquiries, please email us at hello@orientalembro.com. We will reply to you within 24-48 hours (excluding weekends and public holidays) and do our best to provide the necessary assistance and support.